Returns condition
HOW TO RETURN YOUR ORDER?
Just copy/paste this link on your Google search bar:
https://lucieshoes.shipping-portal.com
You will need your postcode and order number. You just have to follow the steps.
ABOVE YOU WILL FIND ALL THE STEPS TO FOLLOW.
RETURN CONDITIONS
Certain conditions are necessary to return your order to us:
- Unworn items
- Return within 15 days of receipt of the package
- Return in its original packaging
- Return within 15 days of receipt of the package
- Return in its original packaging
Due to an increase in shipping costs, RETURN COSTS ARE NO LONGER COVERED by us, it will cost 5€ for France, 10€ for Belgium, Germany & Italy.
REFUND CONDITIONS
Upon receipt and verification of your return, we will refund within 24 hours* ONLY YOUR ARTICLE (and not the shipping & return costs).
It takes 5 to 10 working days for a refund by credit card.
*If everything complies with the "RETURN CONDITIONS".
It takes 5 to 10 working days for a refund by credit card.
*If everything complies with the "RETURN CONDITIONS".
IF THE ARTICLE HAS A DEFECT OR THE RETURN TIME IS EXCEEDED.
If the item has a defect, we advise you to contact our customer service.